Frequently Asked Questions

Welcome! Here you’ll find the most common questions from our customers about ordering, shipping, product authenticity, usage and support. If you need personalised assistance, feel free to reach out to our support team anytime.

📌 GENERAL QUESTIONS

1. Are your products 100% authentic Wellous products?

Yes. WellLife is a verified authorised Wellous dealer. All products are sourced directly from official Wellous distribution channels.

2. Do you ship internationally?

Yes. We ship to Malaysia, Singapore, Taiwan, Hong Kong and many other countries. Shipping availability may vary by location.

3. How can I contact customer support?

You may reach us by email, WhatsApp or through the contact form on our website. Our team replies promptly during business hours.

📦 ORDERING & PAYMENT

4. What payment methods do you accept?

We accept major payment options available on our website checkout, including international-friendly methods depending on your region.

5. How do I know my order is confirmed?

You will receive an order confirmation email immediately after checkout. If you don’t see it, please check your spam or promotions folder.

6. Can I change or cancel my order?

If your order has not been shipped, please contact us as soon as possible and we will assist you.

🚚 SHIPPING & DELIVERY

7. How long does shipping take?

Shipping times vary by destination. Most orders are processed quickly and dispatched within the stated handling time. Delivery duration depends on your local courier.

8. How can I track my order?

Once your order ships, you will receive a tracking link via email.

9. Will I be charged customs or duties?

Some countries may apply additional customs fees. These charges depend on your local regulations and are not controlled by us.

🛡️ PRODUCT AUTHENTICITY & SAFETY

10. How do I verify that my product is authentic?

All Wellous products come with official verification labels or QR codes. You may verify using the official Wellous verification system.

11. Are Wellous supplements safe for daily use?

Wellous products are formulated with high-quality ingredients. If you have allergies, medical conditions or are taking medication, please check with a healthcare professional before use.

12. Where do your products come from?

We source all products directly from official Wellous authorised distributors to ensure authenticity, proper handling and product freshness.

💊 PRODUCT USAGE

13. How do I know which product suits me?

Each product page includes detailed usage information. You may also contact us for personalised guidance based on your goals.

14. Can I combine different Wellous products?

Many customers choose to combine products depending on their routine and goals. Please refer to each product’s guidelines or consult our support team if needed.

15. What if I am pregnant, breastfeeding or on medication?

Please consult  our support team before consuming any wellous product.

🔄 RETURNS & AFTER-SALES

16. What is your return or refund policy?

Our return/refund policy follows Shopify’s standard policy guidelines. Please refer to the dedicated “Refund Policy” page for full details.

17. What if my parcel arrives damaged or missing items?

Please contact us with your order number and photos if applicable. We will assist you as quickly as possible.

18. How do I report a wrong or incomplete order?

Reach out to our support team immediately and we will resolve the issue.

⭐ Need more help?

Our support team is ready to assist you. Contact us anytime through our email or whatsapp

Email: support@welllifeofficial.com
Whatsapp: 011-55570325